Terms of Service

These Terms of Service ("Terms") govern your access to and use of the IFX Bid website and platform (together, the "Service"), operated by Infraxio LLC ("Infraxio", "we", "us"), 90 Fort Wade Rd, Suite 100, Ponte Vedra, FL 32081.

By accessing the Service or creating an account, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company. If you do not agree to these Terms, do not use the Service.

IFX Bid retrieves publicly published government solicitation information from third-party procurement portals, evaluates each opportunity against criteria you configure, and provides tools for managing the resulting bid pipeline, supplier correspondence, and internal documentation.

We may add, modify, or discontinue features. Where a change materially reduces core functionality you rely on, we will give reasonable advance notice.

You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly if you believe your account has been accessed without authorisation.

You are responsible for the conduct of every user you invite into your workspace, and for configuring their permissions appropriately.

You agree not to:

You retain all rights to the data you submit to the Service, including your bid criteria, pipeline records, supplier information, and knowledge base content (“Customer Data”). You grant us a limited licence to host, process, transmit, and display Customer Data solely as necessary to provide and support the Service.

You are responsible for ensuring you have the right to submit Customer Data to the Service, including any personal information relating to your contacts and suppliers.

You may export your Customer Data at any time. Our handling of personal information is described in our Privacy Policy.

The Service depends on information published by government agencies and third-party procurement portals. We do not control those sources and cannot guarantee that the information they publish is complete, accurate, current, or continuously available.

You are solely responsible for verifying solicitation details — including scope, requirements, submission instructions, and closing dates — directly with the issuing agency before relying on them or submitting a bid. Deadlines shown in the Service are provided for convenience and must not be treated as authoritative.

The fit scores, reasoning, and extracted values that the Service produces are generated by automated systems, including large language models. They are decision support, not professional advice, and they can be wrong.

Nothing the Service outputs constitutes legal, financial, or procurement advice. You remain solely responsible for deciding which opportunities to pursue, what to submit, and at what price. You should independently verify any extracted price or requirement before relying on it.

Paid plans are billed in advance on the cycle described at the time of purchase. Unless stated otherwise, fees are non-refundable and exclude applicable taxes, which are your responsibility.

We may change our pricing on renewal with at least thirty days' notice before the change takes effect. If you do not accept a price change, you may cancel before your next renewal.

Where a free trial is offered, it is provided at our discretion and may be modified or withdrawn for future customers at any time.

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate access if you materially breach these Terms, if required by law, or if your use poses a security risk to the Service or to other customers.

Following termination we will make your Customer Data available for export for a reasonable period, after which it may be deleted in accordance with our retention practices.

The Service, including its software, design, documentation, and trademarks, is owned by Infraxio and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and no other rights.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted or error free, that it will identify every relevant opportunity, or that any opportunity it surfaces will be suitable, winnable, or profitable.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFRAXIO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY — INCLUDING ANY CONTRACT OR BID NOT WON, NOT FOUND, OR MISSED — WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold harmless Infraxio and its officers, employees, and agents from any claims, damages, liabilities, and reasonable legal costs arising out of your use of the Service, your Customer Data, or your breach of these Terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. The state and federal courts located in Florida will have exclusive jurisdiction over any dispute arising out of these Terms, and both parties consent to that jurisdiction.

Before filing a claim, you agree to contact us and attempt in good faith to resolve the matter informally.

We may revise these Terms from time to time. When we make material changes we will update the effective date above and take reasonable steps to notify you. Continued use of the Service after the revised Terms take effect constitutes acceptance.

IFX Bid is owned and operated by Infraxio LLC (www.infraxio.com). Infraxio LLC offers an optional text message program called IFX Bid Product Update Texts. All text messages sent under this program are sent by Infraxio LLC and pertain exclusively to IFX Bid. Infraxio LLC does not send text messages on behalf of other companies.

Message types: IFX Bid product updates, including new feature announcements, product tips, and follow-ups related to your use of or enquiry about IFX Bid.

Message frequency varies; you may receive up to 4 messages per month. Msg & data rates may apply.

How to opt in: you may opt in by checking the optional, unchecked SMS consent checkbox on www.ifxbid.com/contact and submitting the form with your mobile number. Consent to receive these messages is not a condition of any purchase.

To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at team@infraxio.com or +1 (904) 827-7925.

Carriers are not liable for delayed or undelivered messages.

Mobile numbers and SMS consent are never shared with or sold to third parties or affiliates for marketing purposes.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms can be sent to team@infraxio.com.